At SIJKAT, we are dedicated to delivering high-quality wicks to meet the needs of our customers during Karthika Masa and beyond. Our Store Policy reflects our commitment to quality, transparency, and exceptional service, creating a smooth and enjoyable experience for every customer.
1. Quality Assurance

• Product Quality: We take pride in sourcing and offering premium-quality wicks suitable for religious and spiritual purposes. Each product undergoes quality checks before being shipped to ensure you receive items in excellent condition.

• Packaging: Products are carefully packaged to prevent any damage during transit. If you encounter any issues with your order upon delivery, please refer to our Return & Exchange Policy.

2. Customer Service

• Support Hours: Our customer support team is available from Monday to Saturday, 9 AM to 6 PM IST. We’re here to assist with inquiries, order updates, and any issues with your purchase.

• Contacting Us: For any questions or concerns, please feel free to reach out via [+91 81252 38274 / sijkatinnovations@gmail.com. We aim to respond to all inquiries within 24-48 hours.

3. Pricing & Promotions

• Transparent Pricing: All prices listed on our website are in INR (Indian Rupees) and include applicable taxes. Shipping fees will be calculated at checkout based on your location.

• Special Offers & Promotions: From time to time, we may run special discounts or seasonal promotions. Please note that these promotions are for a limited time only and may have specific terms and conditions. Details of current promotions can be found on our website.

4. Payment Security

• Secure Transactions: We value your security and privacy. All online payments are encrypted, and customer details are confidential. Our payment processing partners are industry leaders in secure online transactions.

• Accepted Payment Methods: We offer Cash on Delivery for convenience. We may also accept credit/debit cards, UPI, and net banking for a smoother experience, if applicable.

5. Privacy Policy

• Data Collection & Use: We respect your privacy. Any information collected during your purchase, such as name, address, and contact information, is used solely for order processing, shipping, and customer service. We do not share or sell your information to third parties.

• Secure Data Handling: Our website uses secure SSL encryption to protect your personal information.

6. Code of Conduct

• Respectful Communication: We are committed to creating a respectful and supportive shopping environment for all. Please note that any abusive or disrespectful behavior towards our customer support team may result in limited service.

7. Changes to Policies

• Policy Updates: SIJKAT reserves the right to update or modify these policies as needed. Any updates will be posted on our website. Customers are encouraged to review policies regularly to stay informed of any changes.

8. Compliance with Laws

• Legal Compliance: SIJKAT abides by all applicable laws and regulations for e-commerce in India, including consumer protection, data privacy, and product quality standards. We are committed to full transparency and fair practices to enhance customer trust.

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Thank you for shopping with SIJKAT!

We are honored to be a part of your spiritual journey and look forward to serving you with high-quality products and excellent service.